One carrier put the word on the wrong plan. The other left it off the right one.
Nobody reads a certificate before they read a plan name. You arrive with a sailing already deposited, you scan the product list for the word that matches your holiday, and you click it — which works fine right up until the word has been printed in the wrong place. Both carriers here printed it in the wrong place.
WorldTrips sells a plan called Atlas Cruiser. It carries around $25,000 of emergency medical cover and around $100,000 of evacuation; on the same shelf, under a name with no water in it, Atlas Journey Elevate carries up to $250,000 and up to $1,000,000. WorldTrips' own cruise page recommends Elevate. The manufacturer's advice contradicts the manufacturer's label.
Berkshire Hathaway made the opposite mistake, and made it quietly. WaveCare is a purpose-built cruise plan, not an adapted one: up to $75,000 of medical cover, up to $750,000 of evacuation, and a fixed $500 payment if the ship is confined without essential services. Its cover is described as extending to a cruise line's own financial default. Search the brand and you land on ExactCare instead, and nothing on the way in tells you the cruise plan is there.
Neither of these is a story about a weak company. US Specialty Insurance Company, part of Tokio Marine HCC, stands behind every WorldTrips trip product at AM Best's top grade. Berkshire Hathaway Travel Protection is a division of Berkshire Hathaway Specialty Insurance Company, which holds the same grade. No rating in this series sits above either. The products are sound. The shelving is not.
